Consumer Focus, Campaigning for a fair deal for energy customers

Consumer Focus is the name for the new organisation created to champion the UK consumer in the Energy markets in England, Scotland, Ireland and Wales.

Consumer Focus has taken over this role from Energywatch who have been responsible for this task for a number of years in the UK.

Consumer Focus was created through the merger of three consumer organisations - energywatch, Postwatch and the National Consumer Council (including the Welsh and Scottish Consumer Councils). The new approach allows for more joined-up consumer advocacy, with a single organisation speaking with a powerful voice and able to more readily bring cross-sector expertise to issues of concern.

Consumer Focus has strong new legislative powers. These include the right to investigate any consumer complaint if they are of wider interest, the right to open up information from providers, the power to conduct research and the ability to make an official super-complaint about failing services.

Save On Your Bills was accredited to Consumer Focus Confidence Code to compare energy for domestic consumers until the end of 2009 under its own comparison engine.

From late 2009 SaveOnYourBills.co.uk uses another third party provider to power our energy price comparison service. This price comparison service is approved by Consumer focus and is completely impartial. The code means that our web site energy comparison services has to meet the requirements as set out in the Consumer Focus code and is audited annually to ensure full compliance and tariff accuracy.

To find out more details about Consumer Focus please click here or call 08454 04 05 06.

To find our more details on the Consumer Focus Confidence Code please click here

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